beyerdynamic takes a stand against product counterfeiting
Brand and product piracy is a serious problem. As a leading audio specialist and German manufacturer of high-quality and professional audio products since 1924, beyerdynamic actively fights against brand and product counterfeiting.
"Our customers worldwide expect and deserve the highest quality of audio products from the beyerdynamic brand. We are one of the few audio manufacturers that produce a large part of our product lines in Germany, here at our headquarters in Heilbronn. Our beyerdynamic brand image and our success are based on the quality of our products as well as our warranty services. For consumers, the Made in Germany label is synonymous with high quality," emphasizes Violetta Bartuli, PR manager of beyerdynamic. "That's why measures against product piracy are necessary to protect beyerdynamic consumers who believe they have bought a genuine branded product. Counterfeit products look identical to branded products, but this is no guarantee for the proven beyerdynamic sound quality or the durability of the product. If consumers notice that their product is not genuine, their disappointment will also be directed towards our brand, and as a manufacturer with high-quality standards, we cannot allow this."Therefore, at beyerdynamic, it is important to us to raise awareness among our customers worldwide and strengthen the awareness of the value of original technology in international markets. beyerdynamic is represented in Europe by a large network of authorized dealers. These dealers are verified, meet our high-quality standards, and provide the best possible customer service. All beyerdynamic products purchased from authorized dealers are covered by the full manufacturer's warranty.
Our international partners can be found at https://europe.beyerdynamic.com/service/dealer-finder. If you still feel unsure whether you have actually considered an authorized dealer for your beyerdynamic product purchase, please contact our support team at sales@beyerdynamic.de, and we will check the dealer status. (The lables below are currently only used in Germany and Australia.)
How can I avoid buying a fake product?
Trademark protection means customer protection. To protect our customers from counterfeit products, beyerdynamic has put together some practical tips. We strongly advise that when purchasing beyerdynamic products, you use our webshop or an authorized beyerdynamic dealer. As a customer, in these cases, you will not only receive a high-quality original product, but also the full beyerdynamic service.
Counterfeit products are mostly offered for sale through online auctions or specially generated websites. Special caution should be exercised when beyerdynamic products are offered at unusually low prices. Even if the counterfeit product and packaging may resemble the original, the materials used, the quality of workmanship, and the overall sound quality will always be inferior to an original beyerdynamic product. Online retailers who offer beyerdynamic products without instructions for use, etc. are also suspicious. In addition, cheap and damaged packaging, unknown markings, or misspellings indicate product piracy. If you suspect a counterfeit or an unauthorized online sales channel, we advise caution and suggest that you check the seller's identity, product origin, and delivery scope before making a purchase.
SAFE SHOPPING ON AMAZON, EBAY, ETC.
Although Amazon itself is certified to sell our products, there are some sellers who offer our products on these platforms but have not received authorization from beyerdynamic. Missing information in the seller's imprint is a clear sign of unprofessionalism and should be avoided. Our manufacturer's warranty applies only to products purchased within the authorized dealer network. Before processing a service case, the source of the complaint will be checked, and if purchased from such a provider, cost coverage may be rejected.
Warranty and Guarantee
We do not provide warranty or service for counterfeit products, nor do we provide statutory warranties. If you have any doubts about the authenticity of your purchased beyerdynamic product, please contact our service immediately. Trademark and product piracy are a significant threat to the market strength and competitiveness of our industry and our company. Therefore, beyerdynamic takes legal action against patent and trademark infringements.
