Important information for consumers
Below you will find all the important information which we are obliged to inform you of by law.
1. Identify and address of the provider/entrepreneur:
beyerdynamic GmbH & Co. KG
Phone +49 7131 617-0
Fax +49 7131 617-224
Please note that in the event the goods supplied are defective, you are entitled to statutory warranty claims against us.
3. Right of cancellation:
If you are a consumer, you are entitled to a right of cancellation. Information regarding the right of cancellation, cancellation policy and the cancellation form can be found here.
4. Recognition and correction of input errors
Prior to sending your order, you will be advised regarding your order details, such as type and quantity of goods, prices, delivery charges, your address information and other important information regarding your order. If certain information is incorrect, you can change this by clicking "change" and correcting the information, or by removing individual items or changing quantities stated before you send your order. If required, you can abandon the ordering process entirely. Once your order is sent, it is only possible to correct input errors by email or by phone.
5. Technical steps leading to the conclusion of a contract
At the end of the ordering process an order overview will appear containing all the important information regarding your order. You are not submitting a binding contractual declaration until you have pressed "purchase". We are then able to accept this subject to our general terms and conditions.
6. Storage of and accessibility to the contract text
The text of the contract (The GTCs and order details) are stored by us and will be sent to you by email subsequent to the order. There is no subsequent access for you in this regard. However, you can print out and store the order confirmation prior to submitting your contractual declaration. The GTCs can be accessed, stored and printed from the site at all times.
7. Contract languages
The contract languages are German and English.
8. Supply restrictions
We supply the following countries/regions:
Afghanistan, Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jamaica, Japan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Russia, RŽunion, Romania, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, S‹o TomŽ and Pr’ncipe, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Kingdom, Uruguay, Vanuatu, Vatican City, Venezuela, Wallis and Futuna, Western Sahara, Zambia, except for USA and Canada.
9. Payment methods:
We accept the following payment methods:
- Credit Cards: Mastercard, Visa, American Express - except Eastern-Europe and Africa
- Paypal: All countries
- Bank transfer: All countries - except USA and Canada
10. Information concerning online dispute resolution:
The online platform for dispute resolution provided by the EU (known as the ODR platform) is a central resource for consumers and entrepreneurs seeking the extrajudicial resolution of disputes relating to online purchase agreements and online service contracts between a consumer resident in the EU and a company based in the EU. According to the EU Commission, the ODR platform is scheduled to go live in the first quarter of 2016. The ODR platform will be accessible at the following link: ec.europa.eu/consumers/odr
11. General Terms and Conditions (GTC)
Please also note our general terms and conditions.